Your Client Advocate

Our Dothan personal injury attorneys at the Gartlan Injury Law understand the stress an injury case can put on your family and you. We want to help alleviate as much of your stress as possible. We strive to ensure that you receive the top-notch client service. Therefore we created the Client Advocate position.

Candice Hemenes is currently the firm’s Client Advocate.

As Your Client Advocate, Candice’s duties include:

Ensuring an open line of communication with our firm attorneys, staff and you.
If anyone is unhappy, Candice wants to hear about it from you, investigate your concern and fix it for you.
Candice is committed to getting back to you on the same day with any complaint you might have shared with her.
Receiving your praises or compliments for team members should you want to share those as well.
Making sure attorneys and staff who are praised and complimented by you receive the proper recognition.
Ensuring we are meeting our goals of personal attention to you.

Candice has direct access to the firm partners to resolve any complaints, issues, and concerns. Therefore, anything you share with her about your case is protected by the client confidentiality imposed on our law firm under the rule of law and Alabama Bar Rules of Professional Conduct.

Feel free to contact Candice directly by calling our office or emailing us.

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"When my husband was wrongly accused of a serious crime by a very disturbed family member, we hired Mr. Gartlan for representation on the recommendation of another. It turned out to be the best choice we could have made. From the beginning, Aaron listened to our story with the open mind of someone invested in not only earning his money or winning his case, but in truly helping our family. It became obvious to us early on that he genuinely believed in my husband's innocence, which was extremely important to us going forward. What was even more helpful and important to us was that Aaron was very familiar with the justice system in the county in which my husband was charged, so he was able to explain to us how and why things had proceeded the way they had. He helped us somewhat comprehend a situation that was completely illogical in the way it had been handled by law enforcement and the District Attorney's office. Thanks to the experience that Aaron has, he and his assistant, with the partnership of another attorney and the help of a private investigator, were ultimately able to put together a tremendous amount of evidence that contradicted nearly every detail of the prosecution's case, and proved that the alleged victim's entire story was a complete fabrication. All of this was done prior to the trial date, and fortunately Aaron maintains a relationship with the District Attorney's office that allowed him to communicate with them prior to trial about the facts in the case and what evidence we had that would destroy their case. That, combined with the fact that the alleged victim did not want to return to the state for trial so would have to be brought forcefully, ultimately led the District Attorney's office to dismiss all of the charges. While it would have been ideal for the law enforcement officers involved to have actually done some sort of investigating prior to charging my husband solely based upon the story of a disturbed person, we are thankful that when he was arrested and charged, we were given Aaron Gartlan's name. We are thankful to have moved past the horrible experience and are grateful for the hard work that Aaron and his team did to help us do so."

– anonymous